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| CUSTOMER SERVICES |
With the help of RPA providers was able to develop new service ideas and successfully automate parts of the customer service. RPA technology to detect and resolve complex network disruptions, an expert had to be notified via the hotline, which took over the analysis with a measurement tool - a time-consuming task that often led to long waiting times for customers. Today, this query takes over the service hotline, a specially designed Android service app based on RPA technology. The software robots can provide the measurement result in the shortest time and save so much time and effort, while at the same time minimising errors. Via the smartphone app, the technician sends his inquiry with the customer's telephone number to the measuring application, which now carries out the measurement automatically.Overall, the company which implements RPA has significant efficiency gains through process automation, relieve employees and significantly improve customer satisfaction through significantly reduced response times.
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