RPA process in Insurance industry

The insurance industry faces numerous challenges. The focus is on building high-growth and dynamic businesses while simultaneously minimising risks and sustainably reducing costs. In particular, the role of the customer has changed over time. The classic insurance customer shows the same needs as every consumer and acts connected, informed and sophisticated. For insurers, this means that customers demand fast, transparent and customer-oriented processing. The services must be offered with consistent quality across multiple channels.

To meet these industry-specific challenges, Robotic Process Automation (RPA) can be used. These are virtual robots that automate repetitive and rule-based processes. Particularly suitable for the use of this technology are tasks that are associated with a high administrative effort, such as payment processes, sales planning or planned adjustments of insurance policies. But classic financial processes can also be automated with the help of the technology. Above all, automation can reduce costs and process times. In addition, due to the standardised processing, a better quality can be offered.

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